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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ryan Wilsey

Ryan Wilsey

April 30, 2024

5  out of  5
rating by Ryan Wilsey
"Excellent experience with Chip Raines at State Farm! His team provided outstanding customer service, and they made sure all my insurance needs were met with professionalism and attention to detail. Highly recommend for reliable and personalized insurance solutions!"
We responded:
"Thank you! It has been great knowing you and your family as your insurance needs have grown along with. I look forward to helping you for many years to come!"
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JENNIFER RITZLER

April 29, 2024

5  out of  5
rating by JENNIFER RITZLER
"Chip and his team are the best! Friendly, knowledgeable, and quick to respond to all of my questions and insurance needs."
We responded:
"Thank you so much Jen. We are so happy to be able to help you with your auto and home insurance needs right here in Honeoye Falls!"
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Kaprise BUSSEY

April 26, 2024

5  out of  5
rating by Kaprise BUSSEY
"I just love them they treat you like family Chip and his team are the greatest they friendly and knowledgeable when it comes to your car or renters insurance I so recommend them 🥰"
We responded:
"Thank you!!! It is always a pleasure helping you."
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Seanna Tise

April 26, 2024

5  out of  5
rating by Seanna Tise
"Chip is very available to answer questions and is extremely responsive when contacted. I can't say enough about how helpful he & his wonderful team has been."
We responded:
"Mahalo! It is always a pleasure talking with you. You bring the Aloha to our office!"
Profile photo of Jacob Bush

Jacob Bush

April 25, 2024

5  out of  5
rating by Jacob Bush
"When I was transferring auto insurance and trying to navigate renters insurance as well, Chip was a lifesaver! He was very well educated and was able to best advise me. His kindness and easy approach made things much easier and less stressful. His team is the way to go!"
We responded:
"Jacob, it has been a pleasure helping you with insurance all these years. It doesn't seem like it has been so long, but I have enjoyed watching you go from a Permit Driver to an independent college graduate! I am excited for all the big things in your future! "
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Cyeeta Betty

April 25, 2024

5  out of  5
rating by Cyeeta Betty
"They treat you like family I love them All there they are always there for us customers I would never go or get any another car/house renters insurance 😍😍😍"
We responded:
"Cyeeta, you are always a ray of sunshine who brightens everyone's day. When you call in and I am not the one to grab the phone it makes me jealous to have missed speaking with you. Helping you with all of your insurance needs is a pleasure! Thank you."
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Noel Wido

April 25, 2024

5  out of  5
rating by Noel Wido
"Amazing agent, always so helpful and runs a very good establishment. Would definitely recommend to everyone!!!"
We responded:
"Thank you so much Noel. It is always a pleasure working with you and your family and helping out with Auto, Home, Renters, and ATV insurance! I look forward to talking with you again soon!"
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Allison Babcock

February 29, 2024

5  out of  5
rating by Allison Babcock
"Very kind and helpful! Definitely recommend!"
We responded:
"Thank you so much! It has been a pleasure helping you with your auto insurance and life insurance needs!"
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Monroe county Friend

December 10, 2023

5  out of  5
rating by Monroe county Friend
"Great team. Chip and his staff are great"
We responded:
"Thank you so much!"
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Parastoo Zare

September 19, 2023

5  out of  5
rating by Parastoo Zare
"Very friendly and helpful."
We responded:
"Thank you so much. I will be sure to pass this along to the team!"
Profile photo of Omera Javed

Omera Javed

August 7, 2023

5  out of  5
rating by Omera Javed
"I had an unfortunate car wreck and all of State Farm team was incredibly helpful. The whole process was such a breeze given my car was totaled. I am now a customer for life. Love Raines team in Rochester for walking me through the process and staying with me as I completed every step!"
We responded:
"Thank you so much for the review. I am glad that we could be there to help you through everything. We are all very glad that you were uninjured."
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Jesse Guldenschuh

August 6, 2023

5  out of  5
rating by Jesse Guldenschuh
"Chip is a great guy and does everything he can to help you with your insurance thanks Chip! Jesse Guldenschuh"
We responded:
"Jesse, thank you so much. It has been a pleasure helping you and making sure everything is all set!"
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Dr Data

August 3, 2023

5  out of  5
rating by Dr Data
"Sara Carlson was very knowledgeable and helpful in answering questions regarding my home owners insurance and providing options on how to tailor my auto insurance for best pricing and coverage."
We responded:
"Thanks Dave! Sara is awesome and we are so lucky to have her. I am very glad she was able to go over everything with you! I will make sure Sara sees your kind words. "
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Susan Graver

June 21, 2023

5  out of  5
rating by Susan Graver
"Sara was very helpful and made my homeowners experience allot easier, thank you for all of your help!!"
We responded:
"Susan thank you so much! Sara is great. I am so glad she was able to make your entire home buying and insurance experience easier! "
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Melissa Hofer

May 22, 2023

5  out of  5
rating by Melissa Hofer
"Sara is the absolute BEST. she helped me and my mom out and was sooo understanding!! Thank you Sara!! 😁😁"
We responded:
"Thank you so much for the amazing review. I will make sure Sara knows how much you, and we here at the office, appreciate her!"
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Dan Scanlon

May 4, 2023

5  out of  5
rating by Dan Scanlon
"I can not say enough nice things about Chip and his team. Sarah has been especially supportive during my transition to State Farm. She even went the extra mile spending hours on the phone with my old insurance company when some paperwork was incorrect. Chips team didn’t just save me money with great quotes but, they helped me avoid fines by making sure paperwork was filed correctly with NYS. Chip and his team are just a phone call away and super timely. Chip (after some unforeseen circumstances) made a trip to my house to complete a photo inspection in the rain. Most people just want to take your money chip and his team truly care and are willing to go the extra mile for their customers."
We responded:
"Dan, thank you so much! It has been a pleasure meeting you and helping to get you all settled in with your auto and home owners insurance. I look forward to working with you for many years to come!"
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Terry King

April 1, 2023

5  out of  5
rating by Terry King
"Very good person who cares for his clients"
We responded:
"Terry thank you so much. It was a pleasure to finally meet you. I hope to be able to help protect you and your family for years to come!"
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Jerry Markham

February 14, 2023

5  out of  5
rating by Jerry Markham
"Hit a deer....I was worried... but State Farm had my back through it all.... can't say enough about the awesome service and genuine concern for my situation... State Farm proved to me.... I'm in good hands.... Thanks so much.. I appreciate your help....."
We responded:
"Thank you! I am so happy that our team was able to give you this great experience. I have made sure to pass this along. We look forward to many more years as your agency. You're in Great hands!"
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Kim Urbach

October 11, 2022

5  out of  5
rating by Kim Urbach
"I had a great experience with Sara in this office. She was cheerful and knowledgeable and very patient with all my questions. She seems to genuinely care about her clients."
We responded:
"Thank you so much! We love having Sara here to help all of our people. I am glad she was able to help out with all your insurance questions!"
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Kevin Boutwell

October 11, 2022

5  out of  5
rating by Kevin Boutwell
"Very pleasant and efficient."
We responded:
"Thank you so much!!!"
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Alyssa Moore

October 5, 2022

5  out of  5
rating by Alyssa Moore
"The best insurance company ever! Chip and Sara are absolutely amazing and down to earth. My husband and I have through some tough times navigating the adult world and this team has helped us through every situation and question we have had. No question was to small or too big or stupid. They have worked ALL hours of the day on any question we had. I’ve never shopped around for “cheaper” insurances because one thing I’ve been taught is that you get what you pay for. Well what I pay for assurance that I am not just a policy number. That I am human being that is treated like family!!! 10000000/10 recommend this amazing team as your insurance provider"
We responded:
"Alyssa thank you so much! It has been a pleasure helping you and your family with Car Insurance and Homeowners insurance. We are super grateful that you have your insurance with our office here in Honeoye Falls!"
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Anthony Scardilla

June 30, 2022

5  out of  5
rating by Anthony Scardilla
"I highly recommend Chip Raines State Farm insurance office. The most knowledgeable, friendly staff ever. It's so nice to actually deal with agents face to face for that personal care rather than over the phone with other insurance companies. AAA++++++"
We responded:
"Tony, thank you so much for this. Sara and the rest of the team do an amazing job here. We look forward to working with you for many years to come."
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Joanne Carlson

June 28, 2022

5  out of  5
rating by Joanne Carlson
"Instantly drawn to Sara's incredible personality and her willingness to answer my questions and amazing knowledge.I felt like i was talking to a friend and felt like a very valued client.Sara's abundant knowledge and confidence was awesome.I would never hesitate to call her about any and all concerns. I never felt rushed,silly or a bother. Definitly highly recommend Sara and her State Farm Team!!!!! Thank You Sara"
We responded:
"Joanne, thank you so much for the kind words. I made sure to read this out loud to the whole office. Sara is a treasure in the office, and I will be buying her a nice lunch!"
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Andrew Mcdougal

May 26, 2022

5  out of  5
rating by Andrew Mcdougal
"Absolutely the best around! Always upbeat and helpful. Even if I could find services cheaper somewhere else I wouldn't leave. These guys are that good!"
We responded:
"Andy, thank you so much for the kind words. With all the other things to worry about in life, I am glad we were able to make the insurance side of things easy. I look forward to being your agent for many years to come!"
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leak freak

May 25, 2022

5  out of  5
rating by leak freak
"I had a deer hit on my truck. Chip and his office took car of me immediately. SARA was great and very efficient. With the speed of them I got my truck back in 11 days. Thank you. Dan Rosso"
We responded:
"Dan - Thank you so much. I am always happy to work with great people and a wonderful local shop. That makes getting things fixed fast and easy! Sara is a treasure and I am so glad we have her in the office to take care of our customers. We look forward to many more years being your agency!"