Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ryan Wilsey

Ryan Wilsey

April 30, 2024

5  out of  5 rating by Ryan Wilsey
"Excellent experience with Chip Raines at State Farm! His team provided outstanding customer service, and they made sure all my insurance needs were met with professionalism and attention to detail. Highly recommend for reliable and personalized insurance solutions!"
Profile photo of JENNIFER RITZLER


April 29, 2024

5  out of  5 rating by JENNIFER RITZLER
"Chip and his team are the best! Friendly, knowledgeable, and quick to respond to all of my questions and insurance needs."
Profile photo of Kaprise BUSSEY

Kaprise BUSSEY

April 26, 2024

5  out of  5 rating by Kaprise BUSSEY
"I just love them they treat you like family Chip and his team are the greatest they friendly and knowledgeable when it comes to your car or renters insurance I so recommend them 🥰"
Profile photo of Seanna Tise

Seanna Tise

April 26, 2024

5  out of  5 rating by Seanna Tise
"Chip is very available to answer questions and is extremely responsive when contacted. I can't say enough about how helpful he & his wonderful team has been."
Profile photo of Jacob Bush

Jacob Bush

April 25, 2024

5  out of  5 rating by Jacob Bush
"When I was transferring auto insurance and trying to navigate renters insurance as well, Chip was a lifesaver! He was very well educated and was able to best advise me. His kindness and easy approach made things much easier and less stressful. His team is the way to go!"
Profile photo of Robert Nestrick

Robert Nestrick

April 25, 2024

5  out of  5 rating by Robert Nestrick
"Chip Raines has been wonderful to work with. I changed over to him about two years ago when I stopped in and realized that I was being under insured for my house. We discuss some of my specific life situations, and we tailored a plan that worked for me. Additionally, any time I have a question you can talk to him or one of his wonderful employees. They are knowledgeable, attentive, and will help you until your question is answered. You can also stop in and will always find a friendly face. I recommend Chip Raines for all of your insurance needs."
Profile photo of Cyeeta Betty

Cyeeta Betty

April 25, 2024

5  out of  5 rating by Cyeeta Betty
"They treat you like family I love them All there they are always there for us customers I would never go or get any another car/house renters insurance 😍😍😍"
Profile photo of Noel Wido

Noel Wido

April 25, 2024

5  out of  5 rating by Noel Wido
"Amazing agent, always so helpful and runs a very good establishment. Would definitely recommend to everyone!!!"
Profile photo of Allison Babcock

Allison Babcock

February 29, 2024

5  out of  5 rating by Allison Babcock
"Very kind and helpful! Definitely recommend!"
Profile photo of Monroe county Friend

Monroe county Friend

December 10, 2023

5  out of  5 rating by Monroe county Friend
"Great team. Chip and his staff are great"
Profile photo of Parastoo Zare

Parastoo Zare

September 19, 2023

5  out of  5 rating by Parastoo Zare
"Very friendly and helpful."
Profile photo of Omera Javed

Omera Javed

August 7, 2023

5  out of  5 rating by Omera Javed
"I had an unfortunate car wreck and all of State Farm team was incredibly helpful. The whole process was such a breeze given my car was totaled. I am now a customer for life. Love Raines team in Rochester for walking me through the process and staying with me as I completed every step!"
Profile photo of Margaret Wolfe

Margaret Wolfe

August 6, 2023

5  out of  5 rating by Margaret Wolfe
"Chip is a great guy and does everything he can to help you with your insurance thanks Chip! Jesse Guldenschuh"
Profile photo of Dr Data

Dr Data

August 3, 2023

5  out of  5 rating by Dr Data
"Sara Carlson was very knowledgeable and helpful in answering questions regarding my home owners insurance and providing options on how to tailor my auto insurance for best pricing and coverage."
Profile photo of Susan Graver

Susan Graver

June 21, 2023

5  out of  5 rating by Susan Graver
"Sara was very helpful and made my homeowners experience allot easier, thank you for all of your help!!"
Profile photo of Melissa Hofer

Melissa Hofer

May 22, 2023

5  out of  5 rating by Melissa Hofer
"Sara is the absolute BEST. she helped me and my mom out and was sooo understanding!! Thank you Sara!! 😁😁"
Profile photo of Dan Scanlon

Dan Scanlon

May 4, 2023

5  out of  5 rating by Dan Scanlon
"I can not say enough nice things about Chip and his team. Sarah has been especially supportive during my transition to State Farm. She even went the extra mile spending hours on the phone with my old insurance company when some paperwork was incorrect. Chips team didn’t just save me money with great quotes but, they helped me avoid fines by making sure paperwork was filed correctly with NYS. Chip and his team are just a phone call away and super timely. Chip (after some unforeseen circumstances) made a trip to my house to complete a photo inspection in the rain. Most people just want to take your money chip and his team truly care and are willing to go the extra mile for their customers."
Profile photo of Terry King

Terry King

April 1, 2023

5  out of  5 rating by Terry King
"Very good person who cares for his clients"
Profile photo of Jerry Markham

Jerry Markham

February 14, 2023

5  out of  5 rating by Jerry Markham
"Hit a deer....I was worried... but State Farm had my back through it all.... can't say enough about the awesome service and genuine concern for my situation... State Farm proved to me.... I'm in good hands.... Thanks so much.. I appreciate your help....."
Profile photo of Kim Urbach

Kim Urbach

October 11, 2022

5  out of  5 rating by Kim Urbach
"I had a great experience with Sara in this office. She was cheerful and knowledgeable and very patient with all my questions. She seems to genuinely care about her clients."
Profile photo of Kevin Boutwell

Kevin Boutwell

October 11, 2022

5  out of  5 rating by Kevin Boutwell
"Very pleasant and efficient."
Profile photo of Alyssa Moore

Alyssa Moore

October 5, 2022

5  out of  5 rating by Alyssa Moore
"The best insurance company ever! Chip and Sara are absolutely amazing and down to earth. My husband and I have through some tough times navigating the adult world and this team has helped us through every situation and question we have had. No question was to small or too big or stupid. They have worked ALL hours of the day on any question we had. I’ve never shopped around for “cheaper” insurances because one thing I’ve been taught is that you get what you pay for. Well what I pay for assurance that I am not just a policy number. That I am human being that is treated like family!!! 10000000/10 recommend this amazing team as your insurance provider"
Profile photo of Anthony Scardilla

Anthony Scardilla

June 30, 2022

5  out of  5 rating by Anthony Scardilla
"I highly recommend Chip Raines State Farm insurance office. The most knowledgeable, friendly staff ever. It's so nice to actually deal with agents face to face for that personal care rather than over the phone with other insurance companies. AAA++++++"
Profile photo of Joanne Carlson

Joanne Carlson

June 28, 2022

5  out of  5 rating by Joanne Carlson
"Instantly drawn to Sara's incredible personality and her willingness to answer my questions and amazing knowledge.I felt like i was talking to a friend and felt like a very valued client.Sara's abundant knowledge and confidence was awesome.I would never hesitate to call her about any and all concerns. I never felt rushed,silly or a bother. Definitly highly recommend Sara and her State Farm Team!!!!! Thank You Sara"
Profile photo of Andrew Mcdougal

Andrew Mcdougal

May 26, 2022

5  out of  5 rating by Andrew Mcdougal
"Absolutely the best around! Always upbeat and helpful. Even if I could find services cheaper somewhere else I wouldn't leave. These guys are that good!"